Terms & Conditions
Effective Date: May 16, 2025
Welcome to Spotless by Chelsea Home Cleaning (“we,” “our,” or “us”). By accessing or using our website www.spotlessbychelsea.com, booking services, or interacting with us, you agree to these Terms & Conditions. Please read them carefully.
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1. Services Provided
We offer residential and commercial cleaning services, including standard cleaning, deep cleaning, move-in/move-out cleaning, Airbnb cleaning, and post-construction cleaning. Service details, availability, and pricing are provided on our website or through direct communication.
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2. Booking & Payments
• All bookings must be confirmed via phone, email, or our online system.
• Payment is due at the time of service unless otherwise agreed. We accept payment via Zelle, credit/debit card, cash, or check.
• A valid payment method must be provided at the time of booking.
• We reserve the right to adjust quotes if the condition or size of the property differs significantly from the initial description.
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3. Cancellations & Rescheduling
• Please provide at least 24 hours’ notice for cancellations or rescheduling.
• Cancellations made with less than 24 hours’ notice may incur a cancellation fee (up to 50% of the service cost).
• If we arrive and cannot access the property, a no-show fee may apply.
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4. Customer Responsibilities
• Ensure the property is accessible at the scheduled time.
• Secure pets and notify us of any special instructions or hazards.
• Remove valuable, fragile, or sensitive items from cleaning areas.
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5. Satisfaction Guarantee
If you are not satisfied with your cleaning, notify us within 24 hours. We will make reasonable efforts to address the issue, including scheduling a re-clean if necessary. Refunds are granted at our discretion.
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6. Limitations of Liability
• We are not liable for pre-existing damage, wear and tear, or damage caused by improper installation or fragile items.
• We are not responsible for items not reported as valuable or delicate.
• Our maximum liability for claims related to our services is limited to the amount paid for the service.
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7. Intellectual Property
All content on this website — including text, images, logos, and designs — is the property of Spotless by Chelsea Home Cleaning and may not be used without written permission.
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8. Changes to Terms
We may update these Terms & Conditions at any time. Changes will be effective once posted on our website. Your continued use of our services constitutes agreement to the updated terms.
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9. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida.
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10. Contact Us
For any questions or concerns about these Terms & Conditions, contact us at:
Spotless by Chelsea Home Cleaning
Website: www.spotlessbychelsea.com
Email: booking@spotlessbychelsea.com
Phone: 904-478-1074
Address: 8235 Lobster Bay Ct, Jacksonville, FL 32256